Question 1

What are your operating hours?

Accepted Answer

Our reception is open from 7.45AM until 10.15PM.

Question 2

What are the hours for Check-in and Check-out?

Accepted Answer

Check-in hours are from 3.00PM to 10.15PM.
Check-out hours are from 7.45AM to 12.00PM.

Early check-in:
Early check-in will be subject to bed/room availability with an additional charge of S$10 per person.

Late check-in:
Self-check-in will be available should you arrive after 10.15PM.

Early Check-Out:
For early check-out before 7.45AM, at least one day notice must be provided to avoid forfeiture of deposit.

Late Check-Out:
For late check-out between 12.00PM and 2.00PM, there will be a late fee of S$50.

For late check-out after 2.00PM, a full day walk-in rate will be charged.

Question 3

Can luggage be stored at the hostel?

Accepted Answer

Yes, luggage can be safe-kept at the reception for no charge. The Management will not be liable for any loss or damage of goods.

Question 4

What is the minimum age for guests? Are children allowed?

Accepted Answer

Guests must be at least 18 years old to enter the hostel. Children are only allowed if they stay in a private room.

Question 5

How is the safety of the hostel?

Accepted Answer

Our premises are under 24-hours CCTV surveillance. Rooms are only accessible by guests and staff. In case of emergency, our staff are contactable through a 24-hours hotline. Singapore is also ranked the 6th safest country in the world.

Question 6

Are soaps, toothbrush and towels provided?"

Accepted Answer

2-in-1 shampoo and body soap will be provided. Toothbrushes are available for purchase and towels are available for rent.

Question 7

Is there a curfew?

Accepted Answer

There is no curfew at our hostels.

Question 8

Where is the nearest parking lot?

Accepted Answer

For BEAT. Capsule Hostel @ Boat Quay, the nearest parking lot is at Upper Circular Road, a 5-minute walk from the hostel.   For BEAT. Sports Hostel @ Little India, there are plenty of parking around the hostel, within a stone's throw distance.

Question 9

Can I bring unregistered visitors into the hostel?

Accepted Answer

For the safety and security of all guests, outside visitors are not permitted. A fine of S$200++ will be imposed. The hostel reserves the right to report trespassers to the police.

Question 10

Do you have non-smoking rooms?

Accepted Answer

Yes. There’s a strict non-smoking policy in the hostel. We do have designated outdoor smoking areas.

Question 11

What is the hostel’s Cancellation Policy?

Accepted Answer

For cancellation, there will be no refund on deposits made to secure the booking. In the event of no-show on day of check-in, the reservation will be released with no compensation, unless we receive an email request to keep the reservation. We will then hold the reservation for up to 24 hours.