Frequently asked questions
What are your operating hours?
Our reception is open from 7.45AM until 10.15PM.
What are the hours for Check-in and Check-out?
Check-in hours are from 3.00PM to 10.15PM.
Check-out hours are from 7.45AM to 12.00PM.
Early check-in:
Early check-in will be subject to bed/room availability with an additional charge of S$10 per person.
Late check-in:
Self-check-in will be available should you arrive after 10.15PM.
Early Check-Out:
For early check-out before 7.45AM, at least one day notice must be provided to avoid forfeiture of deposit.
Late Check-Out:
For late check-out between 12.00PM and 2.00PM, there will be a late fee of S$50.
For late check-out after 2.00PM, a full day walk-in rate will be charged.
Can luggage be stored at the hostel?
Yes, luggage can be safe-kept at the reception for no charge. The Management will not be liable for any loss or damage of goods.
What is the minimum age for guests? Are children allowed?
Guests must be at least 18 years old to enter the hostel. Children are only allowed if they stay in a private room.
How is the safety of the hostel?
Our premises are under 24-hours CCTV surveillance. Rooms are only accessible by guests and staff. In case of emergency, our staff are contactable through a 24-hours hotline. Singapore is also ranked the 6th safest country in the world.
Are soaps, toothbrush and towels provided?
2-in-1 shampoo and body soap will be provided. Toothbrushes are available for purchase and towels are available for rent.
Is there a curfew?
There is no curfew at our hostels.
Where is the nearest parking lot?
For BEAT. Capsule Hostel @ Boat Quay, the nearest parking lot is at Upper Circular Road, a 5-minute walk from the hostel.
Can I bring unregistered visitors into the hostel?
For the safety and security of all guests, outside visitors are not permitted. A fine of S$200++ will be imposed. The hostel reserves the right to report trespassers to the police.
Do you have non-smoking rooms?
Yes. There’s a strict non-smoking policy in the hostel. We do have designated outdoor smoking areas.
What is the hostel’s Cancellation Policy?
For cancellation, there will be no refund on deposits made to secure the booking. In the event of no-show on day of check-in, the reservation will be released with no compensation, unless we receive an email request to keep the reservation. We will then hold the reservation for up to 24 hours.
No worries if you have any question about staying at a backpackers hostel. We understand that you may be curious as to how a capsule hotel is like, or how is it like staying in shared dormitories. Feel free to reach out if you have more questions.